Software package and information systems
Published
Description
The Appeals Service (TAS) require a service provider to deliver, implement, support and continue to develop a replacement ICT solution to its current Northern Ireland appeals processing system (NIAPS). The system will be the primary means of appeal case management/administration and the primary source of management information within TAS. A critical aspect is the ability to provide reports on performance against targets set by management. The primary objectives of the replacement ICT system are: to provide enhancements that will be of benefit to customers and users in the processing of TAS cases: — improved access for customers, in line with ‘Digital First’ policy, — improved responsiveness to user/customer needs, — improved operational efficiency delivering an improved and consistent quality of service to customers, — improved productivity and cost reduction by eliminating eliminating duplicate data held outside of NIAPS, and — improved management reporting facility. The Appeals Service (TAS) require a service provider to deliver, implement, support and continue to develop a replacement ICT solution to its current Northern Ireland appeals processing system (NIAPS). The system will be the primary means of appeal case management/administration and the primary source of management information within TAS. A critical aspect is the ability to provide reports on performance against targets set by management. The primary objectives of the replacement ICT system are: to provide enhancements that will be of benefit to customers and users in the processing of TAS cases: — improved access for customers, in line with ‘Digital First’ policy, — improved responsiveness to user/customer needs, — improved operational efficiency delivering an improved and consistent quality of service to customers, — improved productivity and cost reduction by eliminating eliminating duplicate data held outside of NIAPS, and — improved management reporting facility.
Timeline
Award date
5 years ago
Publish date
5 years ago
Buyer information
Department for Communites
- Contact:
- SSD admin
- Email:
- ssd.admin@finance-ni.gov.uk
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