VOIP Omnichannel Telecommunications System
Published
Supplier(s)
Description
Wales Millennium Centre is going through an exciting digital transformation with changes planned that will improve the way the Centre operates and the services it provides. We are looking to implement a new omnichannel telecommunication system that should cover VOIP phone calls, email, webchat, and social media channels as a minimum. This should all be viewable in a single pane of glass for contact centre staff and there should be a strong BI/analytics dashboarding capability available to the supervisors and reporting capability for senior management. Standard back-office users of the system should be able to benefit from the usual phone features but also the ability to work in an agile manner and not be tied to their desk phone. The system must be cloud based (we currently run 9 Virtual Servers to handle our current legacy on-premise phone system) and must be a true omnichannel solution that can address the inefficiencies the contact centre in particular experience by trying to manage multiple disparate solutions. The intention is to engage with a strategic partner for an initial period of 3 years.
Timeline
Award date
a year ago
Publish date
10 months ago
Buyer information
Wales Millennium Centre
- Contact:
- Helen John
Explore contracts and tenders relating to Wales Millennium Centre
Go to buyer profileNotice topics
Source
Sell2WalesTo save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Awarded
His Majesty's Courts and Tribunals Service (HMCTS) Service Centre Technology - Work Force Management (WFM) Solution
Ministry of Justice1,845,233.22 GBPPublished 8 days ago
- Awarded
SRN on ASL EAS Sites Publication 2 - Awarded Contract
Home Office330,000 GBPPublished 9 days ago
- Awarded
Communications Circuits
Tyne and Wear Fire and Rescue Service (TWFRS)66,312.54 GBPPublished 11 days ago
- Awarded
Provision of Inbound Telephony Services
High Speed Two (HS2) Ltd40,000 GBPPublished 12 days ago
- Awarded
The University wishes to appoint a Supplier to provide a network solution, encompassing the below: 1. Core Network 2. Distribution Network 3. Edge Network 4. Wireless Network 5. Firewall 6. Management and Monitoring Tools 7. Design and Implementation Services 8. Support and Maintenance
University of SussexPublished 16 days ago
- Awarded
CA14224 - Hartlepool College of Further Education - IP Telephone System
Hartlepool College of Further Education45,568.8 GBPPublished 22 days ago
- Awarded
Mobile Voice and Data Services- CCS RM6261
Dudley Metropolitan Borough Council345,708.81 GBPPublished 26 days ago
Explore other contracts published by Wales Millennium Centre
Explore more open tenders, recent contract awards and upcoming contract expiries published by Wales Millennium Centre.
Explore more suppliers to Wales Millennium Centre
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
- Durham County Council
- Highland Council
- East Suffolk Council
- Northern Ireland Ambulance Service HSC Trust
- Bedfordshire Hospitals NHS Foundation Trust
- NHS Shropshire Clinical Commissioning Group
- Shared Services Connected Limited
- Valuation Office
- Guilsborough Multi Academy Trust
- Hawkley Hall High School
- Great Ness and Little Ness Parish Council
- Bon Accord Support Services Ltd
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.