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Awarded

Customer satisfaction survey

Published

Buyer

DSB

Supplier(s)

Epinion P/S

Value

55,000,000 DKK

Description

DSB udbyder en rammeaftale om levering af en række forskellige, kvalitative såvel som kvantitative, markedsanalyser indenfor transportmarkedet. Markedsanalyserne dækker over kundetilfredshedsundersøgelser ved uddeling af fysiske spørgeskemaer blandt DSB’s kunder i togene og på perroner, sporarbejderundersøgelser, onlineundersøgelser, exitinterviews, kvalitative analyser og en række andre ad-hoc undersøgelser og analyser. Nogle af analyserne/undersøgelserne skal leveres indenfor en fast frekvens i løbet af året, mens andre leveres efter et konkret opstået behov via indgåede leveranceaftaler. DSB udbyder en rammeaftale om levering af en række forskellige, kvalitative såvel som kvantitative, markedsanalyser indenfor transportmarkedet. Markedsanalyserne dækker over kundetilfredshedsundersøgelser ved uddeling af fysiske spørgeskemaer blandt DSB’s kunder i togene og på perroner, sporarbejderundersøgelser, onlineundersøgelser, exitinterviews, kvalitative analyser og en række andre ad-hoc undersøgelser og analyser. Nogle af analyserne/undersøgelserne skal leveres indenfor en fast frekvens i løbet af året, mens andre leveres efter et konkret opstået behov via indgåede leveranceaftaler.

Timeline

Award date

4 years ago

Publish date

4 years ago

Buyer information

DSB

Contact:
Milica Milutinovic
Email:
mimi@dsb.dk

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Notice topics

Customer satisfaction surveyCustomer survey servicesMarket and economic research; polling and statisticsPerformance review servicesStatistical servicesSurvey analysis services

Related topics

Customer satisfaction surveyCustomer survey servicesCustomer servicesAdvertising and marketing servicesStatistical servicesPublic-opinion polling services

Source

Ted (OJEU)
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