Out of Hours Call Handling
Published
Buyer
Description
Out of Hours Call Handling Lot 1: The Out of Hours Call Handling service will answer all incoming calls to the Hillcrest repairs line. This is expected to be between 8,000 and 10,000 calls per year. This is a front-line service and an important service for our customers. It is a condition of the contract that all calls are answered timeously. All callers will be greeted with a Hillcrest corporate greeting. The content of all calls, both incoming and outgoing, will be recorded and included on a report that will be available for Hillcrest staff at 8.00am each morning. The format of the report will be agreed between Hillcrest staff and the successful supplier, but preference would be given to a portal type system that can be accessed directly by the Client. The successful supplier must have, and be able to demonstrate, processes that ensure that any tenant data is safely stored, used only for the agreed purposes and that the conditions of the GDPR regulations are always maintained. Lot 1: The Out of Hours Call Handling service will answer all incoming calls to the Hillcrest repairs line. This is expected to be between 8,000 and 10,000 calls per year. This is a front-line service and an important service for our customers. It is a condition of the contract that all calls are answered timeously. All callers will be greeted with a Hillcrest corporate greeting. The content of all calls, both incoming and outgoing, will be recorded and included on a report that will be available for Hillcrest staff at 8.00am each morning. The format of the report will be agreed between Hillcrest staff and the successful supplier, but preference would be given to a portal type system that can be accessed directly by the Client. The successful supplier must have, and be able to demonstrate, processes that ensure that any tenant data is safely stored, used only for the agreed purposes and that the conditions of the GDPR regulations are always maintained.
Timeline
Publish date
9 months ago
Close date
8 months ago
Buyer information
Hillcrest HA Ltd
- Contact:
- Mark Lawrie
- Email:
- tenders@hillcrest.org.uk
Explore contracts and tenders relating to Hillcrest HA Ltd
Go to buyer profileNotice topic
Tender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Openclosing
Out of Hours Call Handling & Telecare Alarm Monitoring Services
Freebridge Community Housing
350,000 GBP
Published 11 days ago
- Openclosing
Out of Hours Call Handling & Telecare Alarm Monitoring Services
Freebridge Community Housing
350,000 GBP
Published 15 days ago
- Openclosing
Contract for Waste Collection and Street Cleaning
South Oxfordshire District Council
160,000,000 GBP
Published 19 days ago
- Openclosing
SC230157 - Contact Centre Services
Kent County Council
17,500,000 GBP
Published 22 days ago
- Closed
Dacorum Borough Council Responsive Repairs, Cyclical Maintenance and General Build Services
Dacorum Borough Council
457,454,308 GBP
Published 2 months ago
- Closed
Tender for Dacorum Borough Council's Responsive Repairs, Cyclical Maintenance and General Build Services
Dacorum Borough Council
426,454,308 GBP
Published 2 months ago
- Openclosing
Telephony and Communication Services Dynamic Purchasing System
Scottish Government
30,000,000 GBP
Published 3 months ago
Explore other contracts published by Hillcrest HA Ltd
Explore more open tenders, recent contract awards and upcoming contract expiries published by Hillcrest HA Ltd.
- Closed
Communal Heating Replacement Thomson Court, 58 Grassmarket, Edinburgh
Hillcrest HA Ltd
100,000 GBP
Published 3 months ago
- Closed
Supply and Installation of Flooring (all types) - Framework
Hillcrest HA Ltd
Published 4 months ago
- Closed
Supply and Installation of Flooring (all types) - Framework
Hillcrest HA Ltd
Published 4 months ago
- Closed
HM/R005 – Supply & Delivery of Personal Protective Equipment (PPE), Workwear (Branded Workwear & Non-Branded)
Hillcrest HA Ltd
Published 4 months ago
Explore more suppliers to Hillcrest HA Ltd
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
- NHS Dumfries and Galloway Health Board
- Gravesham Borough Council
- Healthcare Improvement Scotland
- EPPING TOWN COUNCIL
- St Laurence School
- Gloucestershire Learning Alliance
- Affinity Water Limited
- Orkney Housing Association Ltd
- Newall Green Primary School
- Upper Rissington Parish Council
- Storrington & Sullington Parish Council
- Syston Town Council
- St Andrew's CofE School
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.