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CITB Voice of the Customer Platform and Support Services

Published

Value

350,000 GBP

Description

CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. CITB require the platform to provide employee engagement and Customer research, with CITB's goal to become a customer centric organisation. This solution will enable to monitor, collate and act upon customer feedback.

Timeline

Publish date

4 months ago

Close date

3 months ago

Buyer information

Construction Industry Training Board

Email:
citb-procurement@gov.sscl.com

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Notice topic

Customer Relation Management software package

Related topics

Financial analysis and accounting software package

Source

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