Stotles logo
Sign inSign up for free
Closed

Contact Centre Solution

Published

Value

180,000 GBP

Description

Procurement of a Contact centre solution for digital services - Stage 1 of restricted tender exercise Lot 1: Procurement of a Contact centre solution for digital services - Stage 1 of restricted tender exercise. A refresh of the current contact management solution has been identified and it is the<br/>intention of the Trust to go out to market to evaluate innovative technologies and methods<br/>of service delivery.<br/>The current service handles internal and external engagements across all Trust sites with call<br/>volumes of circa 7,000 per day. This is predominately via voice, however the ability to<br/>handle SMS, web chat and robotic channels is becoming more prevalent.

Timeline

Publish date

4 months ago

Close date

3 months ago

Buyer information

Northumbria Healthcare

Email:
tyler.mcgough@nhct.nhs.uk

Explore contracts and tenders relating to Northumbria Healthcare

Go to buyer profile

Notice topic

Software package and information systems

Related topics

Miscellaneous software package and computer systemsInformation systems and serversSoftware package utilitiesDatabase and operating software packageCommunication and multimedia software packageBusiness transaction and personal business software package

Source

"Find-a-Tender"
To save this opportunity, sign up to Stotles for free.
Save in app
Source documents
link

  • Looking glass on top of a file iconTender tracking

    Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.

  • ID card iconProactive prospecting

    Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.

  • Open folder icon360° account briefings

    Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.

  • Teamwork iconCollaboration tools

    Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.

Stop chasing tenders, start getting ahead.

Create your free feed

Already have an account? Sign in

Explore similar tenders and contracts

Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.

Explore other contracts published by Northumbria Healthcare

Explore more open tenders, recent contract awards and upcoming contract expiries published by Northumbria Healthcare.

Explore more suppliers to Northumbria Healthcare

Sign up

Explore top buyers for public sector contracts

Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.

Explore over 15,000 buyers

Explore top sources for public sector contracts

Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.

Explore more sources