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Closed

Contact Centre Solution

Published

Value

180,000 GBP

Description

Procurement of a Contact centre solution for digital services - Stage 1 of restricted tender exercise Lot 1: Procurement of a Contact centre solution for digital services - Stage 1 of restricted tender exercise. A refresh of the current contact management solution has been identified and it is the<br/>intention of the Trust to go out to market to evaluate innovative technologies and methods<br/>of service delivery.<br/>The current service handles internal and external engagements across all Trust sites with call<br/>volumes of circa 7,000 per day. This is predominately via voice, however the ability to<br/>handle SMS, web chat and robotic channels is becoming more prevalent.

Timeline

Publish date

6 months ago

Close date

6 months ago

Buyer information

Northumbria Healthcare

Email:
tyler.mcgough@nhct.nhs.uk

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Notice topic

Software package and information systems

Related topics

Miscellaneous software package and computer systemsInformation systems and serversSoftware package utilitiesDatabase and operating software packageCommunication and multimedia software packageBusiness transaction and personal business software package

Source

"Find-a-Tender"
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