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Awarded

SBS22-208 NECS Support & Development Dynamics CRM

Published

Supplier(s)

TELEFONICA UK LIMITED

Value

77,925 GBP

Description

NECS hosts the Cervical Screening Administration Service (CSAS) providing a call/recall service for cervical cancer screening. The service manages approximately 350 'cases' each day, received via whitemail, phone calls, emails and web forms, for management and resolution in a timely manner and to a high standard. A Dynamics 365 platform is the existing solution that was developed for the service to manage the workload, and there are no plans to change this under the current SLA with NHS England. Requirements is for Managed IT Service

Timeline

Award date

2 years ago

Publish date

today

Buyer information

NHS Shared Business Services

Contact:
Tracy Bold
Email:
nsbs.ops.procurementisfe@nhs.net

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Notice topic

Document management system

Related topics

Document management software package

Source

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