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Awarded

CO0423 Enterprise Service Management Solution

Published

Description

The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution Lot 1: The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements Page 4 to 7 captured in workshops and meetings with internal business representatives and IT subject matter experts. The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration. The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations.

Timeline

Publish date

4 days ago

Award date

4 days ago

Buyer information

Essex County Council

Contact:
Ms Molly Brown
Email:
Molly.Brown2@essex.gov.uk

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Notice topic

IT services: consulting, software development, Internet and support

Related topics

Computer back-up and catalogue conversion servicesComputer audit and testing servicesComputer network servicesComputer support and consultancy servicesComputer-related servicesInternet services

Source

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