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Awarded

The Provision of Contact Division Strategy

Published

Supplier(s)

KPMG LLP

Value

97,500 GBP

Description

Our Contact Division (Single Service Centre - SSC) within National Operations, provides rapid and scalable contact services across a range of channels (e.g., digital and telephony) to enable contact tracing, advice, and guidance, booking and ordering, compliance with regulations, routing to partners, and disease notification. The current operating model was developed at a time of national crisis and as we continue to deliver on our goals and strategic priorities our operating model needs to evolve to support these. This review will align and create a vision to outline how we will prepare, respond, and build a redesigned operating model within contact centres and across the division, underpinning the UKHSA strategic plan, as well as outlining the approach to drive change to improve the way we operate.

Timeline

Award date

27 days ago

Publish date

5 days ago

Buyer information

UK Health Security Agency

Contact:
UKHSA Procurement Team
Email:
procurementnotices@ukhsa.gov.uk

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Notice topic

Services furnished by business, professional and specialist organisations

Related topics

Services furnished by specialist organisationsServices furnished by professional organisationsServices furnished by business organisationsMembership organisation services

Source

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