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Awarded contract

Published

SWBO_Callcenter 2023ff.

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Buyer

Stadtwerke Bochum GmbH

Current supplier

O-TON Call Center Services GmbH

Description

Lot 1: Dienstleistung im Bereich von Callcenter- und Kundenservicetätigkeiten für sämtliche Produkte und Dienstleistungen der Stadtwerke Bochum GmbH, insbes. Rufannahme und fallabschließende Bearbeitung der Calls, telefonische Reakquisemaßnahmen, Arbeiten im SAP im Rahmen der Anrufbearbeitung, Back-OfficeTätigkeiten (E-Mail, Fax, Brief u.a.), Management Reporterstellung, Silentmonitoring, Mysteryshopping /-calling; Mitwirkung bei Campagnen der Auftraggeberin (u. a. Sonderaktionen, Inhouseveranstaltungen, Reakquisen, Bonusangeboten, Outboundtelefonie, technischer Support der Internetprodukte)

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CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security
79512000 - Call centre
79900000 - Miscellaneous business and business-related services
79800000 - Printing and related services
79700000 - Investigation and security services
79600000 - Recruitment services
79510000 - Telephone-answering services
79500000 - Office-support services

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