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Awarded

SWBO_Callcenter 2023ff.

Published

Supplier(s)

O-TON Call Center Services GmbH

Description

Lot 1: Dienstleistung im Bereich von Callcenter- und Kundenservicetätigkeiten für sämtliche Produkte und Dienstleistungen der Stadtwerke Bochum GmbH, insbes. Rufannahme und fallabschließende Bearbeitung der Calls, telefonische Reakquisemaßnahmen, Arbeiten im SAP im Rahmen der Anrufbearbeitung, Back-OfficeTätigkeiten (E-Mail, Fax, Brief u.a.), Management Reporterstellung, Silentmonitoring, Mysteryshopping /-calling; Mitwirkung bei Campagnen der Auftraggeberin (u. a. Sonderaktionen, Inhouseveranstaltungen, Reakquisen, Bonusangeboten, Outboundtelefonie, technischer Support der Internetprodukte)

Timeline

Publish date

8 months ago

Award date

8 months ago

Buyer information

Stadtwerke Bochum GmbH

Email:
katrin.froehlich@stadtwerke-bochum.de

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Notice topics

Business services: law, marketing, consulting, recruitment, printing and securityCall centre

Related topics

Miscellaneous business and business-related servicesPrinting and related servicesInvestigation and security servicesRecruitment servicesTelephone-answering servicesOffice-support services

Source

Ted (OJEU)
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