RAD146 - TENANT SATISFACTION AND SOCIAL INDEX SURVEYS 2024 - 25

Description

Radius Housing requires a competent market research provider to carry out three surveys to include designing our biannual Tenant Satisfaction Survey (TSS), designing our Social Index Survey (SIS) and care and support surveys. The Tenant Satisfaction Survey must be in line with House mark Core Questions and the introduction of the Tenant Satisfaction Measures (TSM) Standard 12 questions specified by the regulator in England, and areas identified by Radius to gather tenant satisfaction information to shape future services and establish the aspirations of the 13,900 plus tenants and residents living in accommodation managed by our Communities Dept. The Social Index Survey questions should be in line with questions set out by the European Federation for Learning (EFL) to gather information on Communities or Neighbourhoods, Demographics, Affordability, Access to services, Wellbeing and social interaction and questions. The Care and Support Surveys carried out for the Care and Support Directorate will assess levels of satisfaction within the various services offered, with the aim of gauging satisfaction with services, understanding customers' priorities, and identifying areas for improvement. Radius is seeking a suitably qualified and experienced partner to deliver and report on the views of our tenants and customers. Please refer to 01 Instruction to Tender Documents for more information.