Future Administration of the Civil Service Pension Scheme

Description

The Civil Service Pension Scheme (CSPS) is the 3rd largest UK occupational pension scheme with approximately 1.5 million members and 300+ employers. We aim to transform the administration of the CSPS, aspiring to become the UK's best administered and managed public-sector pension scheme. We are seeking a contractor who shares our vision and will work in partnership to deliver a service that puts member experience at its heart, whilst transforming the service to employers. Contractors must demonstrate a commitment to and track record of delivering continuous improvement. The service will include: - paying c.£6 billion a year in pensioner benefits - providing a core service compliant with scheme rules and legislation - transforming member experience - delivering services to employers that reduces administrative burdens - using digital communications as the channel of choice for members and employers - collecting and accounting for c.£4 billion of contributions a year from the scheme. The Cabinet Office manages the delivery and administration of the Civil Service Pension Scheme (CSPS). Our aim is to deliver the best-administered and managed UK Public Sector Pension Scheme. We want a service that puts excellent member experience at the heart of everything that we do, while positively transforming the way in which the CSPS interacts with the 300 plus scheme employers. Above all we want to ensure that the right people get the right benefits at the right time and at the right cost to the taxpayer. We are looking for an administrator who can deliver our aim. We would like interested contractors to set out in writing their understanding of our requirement, as outlined in this Notice. Areas of interest include (but are not limited to): • how the requirement could be delivered • how continuous improvement can be successfully delivered • how member experience can be put at the heart of services • potential technology developments and how they may affect services Responses should be approximately 4 pages, with additional material included in annexes. Site visits may then be arranged to deepen our understanding of contractor responses. Contractors should email zaneel.abidin@cabinetoffice.gov.uk by 22 October 2018, confirming their intention to respond. Full responses should then be sent to the same email address by 26 October 2018. Further information is provided in Section VI.3 of this Notice. Any procurement will comply with the Public Contracts Regulations 2015. Cabinet Office anticipates using a competitive dialogue process. If you are interested in talking to us please email: zaneel.abidin@cabinetoffice.gov.uk by midnight on 22 October 2018.