Digital Dictation, Speech Recognition & Outsourced Transcription Services 2

Description

NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework/Dynamic Purchasing System (DPS). NHS Shared Business Services Limited (NHS SBS) intends to put in place a Framework Agreement for the provision of Digital Dictation, Speech Recognition & Outsourced Transcription and related Goods and Services for Healthcare to be used by NHS SBS Approved Organisations. Our Approved Organisation list can be found on: https://sbs.nhs.uk/proc-framework-agreements-support The Framework/DPS will be structured using the following Lots/Categories; Lot/Category 1 - Lot 1a - Digital Dictation (Fixed) Lot/Category 1 - Lot 1b - Digital Dictation (SaaS) Lot/Category 2 - Lot 2a - Speech Recognition (Fixed) Lot/Category 2 - Lot 2b - Speech Recognition (SaaS) Lot/Category 3 - Lot 3 - Outsourced Transcription Lot/Category 4 - Lot 4 - Combined Solutions We are committed to working with suppliers who are dedicated to Sustainability and Social Value and there will be a significant weighting on these elements in the tender. Lot 1a: Digital Dictation (Fixed) Lot 1a Capital purchase of hardware/software goods and services for Digital Dictation. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025 Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement There are additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders are asked to respond to these also. A Framework Agreement will be awarded to a maximum of 8 bidders for Lot 1a. Where the Bidder does not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently does not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority shall exclude the submission from being appointed to the framework. For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues. Lot 1b: Digital Dictation (SaaS) Lot 1b Pay-as-you-go/price per line cost or software subscription cost for Digital Dictation Services. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025 Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement There are additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders are asked to respond to these also. A Framework Agreement will be awarded to a maximum of 8 bidders for Lot 1b. Where the Bidder does not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently does not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority shall exclude the submission from being appointed to the framework. For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues. Lot 2a: Speech Recognition (Fixed) Lot 2a Capital purchase of hardware/software for additional or stand alone Speech and Voice recognition Services, including ambient and natural language processing technologies. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025 Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement There are additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders are asked to respond to these also. A Framework Agreement will be awarded to a maximum of 8 bidders for Lot 2a. Where the Bidder does not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently does not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority shall exclude the submission from being appointed to the framework. For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues. Lot 2b: Speech Recognition (SaaS) Lot 2b Pay-as-you-go/price per line cost or software subscription for additional or stand alone Speech and Voice recognition services including ambient and natural language processing technologies. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025 Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement There are additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders are asked to respond to these also. A Framework Agreement will be awarded to a maximum of 8 bidders for Lot 2b. Where the Bidder does not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently does not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority shall exclude the submission from being appointed to the framework. For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues. Lot 3: Outsourced Transcription Lot 3 Services to provide transcription from digital data files to written copy (hard or soft) of the data. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025 Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement There are additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders are asked to respond to these also. A Framework Agreement will be awarded to a maximum of 8 bidders for Lot 3. Where the Bidder does not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently does not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority shall exclude the submission from being appointed to the framework. For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues. Lot 4: Combined Solutions Lot 4 A combination of the services in all of lots 1a, 1b, 2a, 2b and 3. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) expires June 15th 2025. To be awarded to this lot, Bidders must be successful in being awarded to a minimum of two Lots from Lots 1-3, as per the ITT Documentation. Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement There are additional Selection Qualification (SQ), and Bidder Declarations applicable, and bidders are asked to respond to these also. There will be no evaluation of quality, social value or price for Lot 4. A Framework Agreement will be automatically awarded to Lot 4 to bidders who are successfully awarded to any combination of 2 Lots from Lots 1-3 to supply solutions spanning multiple lots under a single Call-Off. Additional information: Successful Suppliers may be requested after award to present their offer in the form of electronic catalogues.