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Awarded

Request for Tenders for the provision of Unified Inbox, Dashboard and Omni Channel enabled Text based Communications for the Citizens Information Board

Published

Description

The Services comprise of a SaaS solution that provides a unified dashboard and inbox for omni-channel communications with members of the public in Ireland. This solution would enable customers of MABS to chat with a member of MABS staff through WhatsApp, Viber, Messenger, Twitter direct messaging, Instagram direct messaging, and an online web chat function on mabs.ie

Timeline

Publish date

2 years ago

Award date

2 years ago

Buyer information

Citizens Information Board

Contact:
John O Donovan
Email:
gary.watters@ciboard.ie

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Notice topics

Customer Relation Management software packageCustomer servicesEnhanced Messaging Service (EMS) servicesShort Message Service (SMS) services

Related topics

Customer-care servicesCustomer survey servicesMarketing servicesMobile-telephone servicesFinancial analysis and accounting software package

Source

eTenders Ireland
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