Print and Send

Description

To provide Portsmouth Water with Print Management, Bill Print and Send, Print on demand, Direct Mail Campaigns, Customer Letters, Incident Communication, Storage/Stock management. Portsmouth water will be asking for fixed prices for a catalogue of goods and services relating to print services and product charges (e.g. paper and envelope costs). For further details of the goods and services to be provided, organisations should refer to the outline Scope of Services issued as part of the SQ documents. The contract is expected to start in 2026 and will be for a period of 5 years with the option to extend by a further period or periods of up to 5 years at Portsmouth Water’s discretion (a maximum period of 10 years in total). Lot 1: This procurement seeks to procure the services relating to the printing and postage of our customer communications directly sent to named customers. Examples of communications can include: Customer bills; Tailored letters following customer queries; Specified inserts relating to individual bills including Bank giro Credit Vouchers. This will require the supplier to integrate with Portsmouth Water’s Customer Relationship Management System to receive and send print files to provide services. Approximately, 550,000 customer communications will be printed and sent to customers annually using postage as its core provider of delivery. The supplier will be responsible for the end to end management from receipt of data through to delivery by the postal supplier or via door drop delivery.