RM1043.8-1-BDUK Delivery Partner

Description

Summary of work BDUK is responsible for delivering superfast broadband and mobile coverage across the UK. So, there is a need to utilise a variety of data and digital solutions to manage crucial projects like the Gigabit Programme and the Voucher Scheme, facilitating access to broadband for residents. These digital tools require ongoing maintenance, support, and development to function effectively. The summary of work pertains to support to manages these solutions such Evaluation App, data ingestion on core data services for Gigabit Infrastructure Subsidy, Urban Vouchers, Data Backbone, etc. To provide draw-down resource for these services and digital projects which ensures continued functionality and avoids disruption to critical services in addition to Production support and maintenance, upgrade-as-a-service for Vouchers solution built on Pega. Where the supplied staff will work North West England Where the supplied staff will work London Where the supplied staff will work No specific location (for example they can work remotely) Who the organisation using the products or services is BDUK Why the work is being done BDUK rely complex infrastructure of data and digital solutions. These solutions play a vital role in managing critical projects like: • Gigabit Programme: This program aims to expand access to high-speed internet in underserved areas. Data and digital solutions likely support tasks like mapping coverage areas, managing applications, and tracking progress. • Voucher Scheme: This scheme helps residents access vouchers for broadband installation. The solutions might handle applications, eligibility checks, and potentially even payment processing. The Importance of Ongoing business, Maintenance and Development: They require constant attention to ensure they function effectively: • BAU Work: This encompasses the routine tasks necessary to keep existing solutions running smoothly. Providing ongoing technical assistance who utilise these solutions in their daily work. • Maintenance: Over time, software can develop bugs or become outdated. Regular maintenance is necessary to fix issues, update systems, and ensure optimal performance. Continuously monitoring the health and performance of the solutions to identify and address potential issues proactively. • Development: As BDUK's projects evolve and user needs change, the solutions need to adapt. Ongoing development allows for adding new features, integrating with new systems, and keeping pace with technological advancements. In essence, BDUK needs to maintain and develop their data and digital solutions because these tools are fundamental to their ability to deliver superfast broadband and mobile coverage. The business problem This procurement is necessary to ensure that BDUK DDAT retains the resource balance and expertise to support our existing technology solutions, with some capacity for small to medium enhancements that are likely to be required by BDUK programmes in FY 2024-25 The people who will use the product or service User type: Wider BDUK Definition: Wider BDUK : Digital and Dats Professionals and service teams in BDUK. Any pre-market engagement done Not specified Work done so far Not specified Which phase the project is in Beta Existing team The existing team are a rainbow team of internal civil servant and contractors. Address where the work will be done Activity will be aligned to a DSIT Hub within the UK, where required partial off shore delivery maybe required. Working arrangements Times and Materials - 8 hours per day including the core hours of 10.00-14.00pm. Where required supplier will work from a DSIT hub location in line with DSIT Hybrid working policy. Expenses will be inline with DSIT expenses policy Security and vetting requirements Baseline Personnel Security Standard (BPSS) More information about the Security requirements: Suppliers personnel are required to be in possession of BPSS Security clearance from day 1. Latest start date 30 September 2024 Expected contract length Contract length: 2 years 0 months 0 days Special terms and conditions special term or condition: N/A Budget Indicative maximum: The contract value is not specified by the buyer Indicative minimum: The contract value is not specified by the buyer Contracted out service or supply of resource? Contracted out service: the off-payroll rules do not apply