GMCA 864.1 Extension of final milestone of Victims Gateway Project & Managed Service of Victims Gateway

Description

Milestone extension: The Victims Gateway project ambition is to develop a digital solution that transforms the way victims and survivors' access, engage, and interact with victim services across Greater Manchester in a way that reflects the journey of a victim, and enables better use of data to inform decision-making. This digital solution will put the needs of victims front and centre, allowing them to track and manage their own service journey, as well as access services at a time convenient to them, with the flexibility to engage and re-engage over time as their needs change. In addition to managing their own service journey, they will also be able to access helpful resources under the form of materials and the option to ask experts for information. UBDS Digital are the digital supplier building the gateway and will provide a managed service for 12 months following the gateway going live. Managed Service: 6 months: full management of Victims Gateway (technical and web content). • Service Desk support • Bank of Developer days • Updating web content • Knowledge sharing with GMCA staff 6 months: reduced management of Victims Gateway (transition of technical and web content management to GMCA). • Service Desk support • Bank of Developer days • Updating web content • Knowledge sharing with GMCA staff