Corporate case management and complaints system
Published
Description
There is partial use of the CRM system and extensive off-system and parallel-system working. In order to deliver an effective, efficient complaints process, where risk is managed and appropriate business intelligence is available, the technology systems used to manage complaints needed definition over the long-term. It was advised that this is laid out through a series of technology architecture states, which deliver an incremental and pragmatic approach which aligns with ongoing Resident Experience work.
Timeline
Award date
a year ago
Publish date
21 days ago
Buyer information
London Borough of Islington
- Contact:
- Islington Council
- Email:
- procurement@islington.gov.uk
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